Page 1 of 4
Human Resources (HR) challenges are complex and numerous. Health-care organizations are particularly stressed with hiring and retaining qualified medical personnel such as nurses, lab technicians and pharmacists. The 24/7, year-round nature of the industry creates unique problems that must be solved.
Like their cousins in other industries many HR departments operate in silos, separated and largely disengaged from other corporate functions. This lack of synchronicity exacerbates the problem. As a result health-care organizations are plagued with turnover, performance, and budgetary issues.
Health-Care HR in the 21st Century
The health-care industry is struggling to streamline its human capital management in order to maintain high-quality patient care. A human capital management strategy must be developed to emphasize staffing and retention. This includes monitoring and tracking the requisite metrics to tackle staffing shortages, service tighter government regulations, and respond to the intense competition for top professional talent. To meet these HR needs, successful firms in the health-care sector are looking to dramatically improve their processes. This search includes how to leverage the benefits of predictive metrics to prioritize goals and align current actions with future objectives.
What Is Predictive Analytics?
Predictive analytics is a logic process that leverages business intelligence (BI) tools such as data mining and statistics to make predictions of future events. The predictive analytical model enables HR departments to be ahead of the curve in identifying staffing and performance opportunities and to anticipate problems before they happen. In effect, by using the predictive analytics model in day-to-day HR operations, health-care companies can be more effective in running the business of talent.
The UHG Case
As a broad based health-care organization, UnitedHealth Group (UHG) uses predictive analytics to improve patient care through better human capital management in an increasingly challenging environment. UHG is one of the largest health-care operators in the United States, with access to more than 340,000 physicians and 3,200 hospitals, and whose policyholders submit tens of thousands of health claims and related documents daily. UHG’s mandate is to combine outstanding clinical insight with consumer-friendly services and advanced technology to help people achieve optimal health.